Support

Identity Management Support

Name: Lifecycle & Access Governance
Brand: Avatier

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Avatier · CompanyLast updated: October 15, 2026

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AIMS Module

Priority

UrgentYour whole system, or a business-critical function, is down and your users can't use it. This alerts our on-call team and leadership immediately.HighA major feature is broken or degraded for many users, but the system is still running.NormalSomething isn't working for one person or a small group, such as a single user who can't log in.LowA question, how-to, configuration change or request that isn't time-sensitive.

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This is a friendly reminder that Non-Avatier environmental issues outside of the control of Avatier will be charged at an hourly rate of $310 an hour, billed in hourly increments.

If it is determined by Avatier that the problem reported by customer is due to a non-Avatier issue, including but not limited to configuration of Customer’s Microsoft Windows Active Directory, Windows Server, Windows IIS settings, Microsoft SQL, Windows or Mac Workstations, Browser, Network equipment, or Network settings, Avatier will advise customer that charges apply. Avatier Professional services team will need to be engaged and an invoice for services will be issued.